Shipping Policy

Free Shipping--Limited TIME!!

 Total Delivery Time = Processing Time + Shipping Time

• Processing Time: 24 hours (Mon–Sat) after the order is placed. Processing may take longer if items are out of stock.
• Shipping Time: 3–15 days. Actual time may vary based on the destination.

Shipping Time

• The figures below are the average time for shipping delivery in the last 15 days. The data is available for reference, and the exact delivery time varies according to the specific areas.
• Please note that business days DO NOT include weekends or public holidays. See below to find more information regarding delivery timeframes per destination:

Europe

Destination	Expedited Delivery	Standard Delivery
United Kingdom	3-5 Business Days	6-8 Business Days
Austria	4-6 Business Days	7-8 Business Days
Croatia	5-7 Business Days	8-9 Business Days
Ireland	4-6 Business Days	7-8 Business Days
Estonia	5-7 Business Days	8-9 Business Days
Bulgaria	6-8 Business Days	9-10 Business Days
Poland	3-5 Business Days	6-7 Business Days
Denmark	5-7 Business Days	8-9 Business Days
Finland	1-3 Business Days	4-5 Business Days
Czech Republic	6-8 Business Days	9-10 Business Days
Romania	6-8 Business Days	9-10 Business Days
Portugal	3-5 Business Days	6-7 Business Days
Sweden	5-7 Business Days	8-9 Business Days
Slovakia	5-7 Business Days	8-9 Business Days
Slovenia	5-7 Business Days	8-9 Business Days
Greece	4-6 Business Days	7-8 Business Days
Lithuania	5-7 Business Days	8-9 Business Days
Belgium	6-8 Business Days	9-10 Business Days
Germany	2-4 Business Days	4-6 Business Days
France	2-4 Business Days	4-6 Business Days
Netherlands	2-4 Business Days	4-6 Business Days
Luxembourg	4-6 Business Days	7-8 Business Days
Spain	3-5 Business Days	5-7 Business Days
Italy	4-6 Business Days	7-8 Business Days
Spain	3-5 Business Days	5-7 Business Days
Cyprus	6-8 Business Days	8-10 Business Days
Latvia	4-6 Business Days	7-8 Business Days
Malta	8-10 Business Days	11-12 Business Days
Hungary	4-6 Business Days	7-8 Business Days
Norway		4-6 Business Days
Switzerland		5-7 Business Days
Monaco		9-11 Business Days
Belarus		10-15 Business Days
Albania		10-35 Business Days
Andorra		8-30 Business Days
Bosnia and Herzegovina		11-13 Business Days
Montenegro		10-35 Business Days
Serbia		11-13 Business Days
North Macedonia		13-15 Business Days
Iceland		10-35 Business Days
Faroe Islands		10-45 Business Days
Vatican City		10-35 Business Days
Liechtenstein		10-35 Business Days
Moldova		10-12 Business Days
San Marino		10-35 Business Days
Jersey		10-45 Business Days
Gibraltar		8-30 Business Days
Azerbaijan		13-15 Business Days

 

North America + South America

Destination	Expedited Delivery	Standard Delivery
United States	4-5 Business Days	6-7 Business Days
Canada		5-7 Business Days
Mexico		6-8 Business Days
Ecuador		10-45 Business Days
Uruguay		11-23 Business Days
Brazil		22-35 Business Days
Colombia		8-10 Business Days
Peru		15-23 Business Days
Chile		8-10 Business Days
Puerto Rico		6-8 Business Days

 

Asia

Destination	Expedited Delivery	Standard Delivery
Japan	4-5 Business Days	6-7 Business Days
United Arab Emirates		4-6 Business Days
Saudi Arabia		5-7 Business Days
Qatar		6-8 Business Days
Israel		8-10 Business Days
Kuwait		5-7 Business Days
Jordan		10-14 Business Days
South Korea		4-8 Business Days
Malaysia		6-8 Business Days
Philippines		5-6 Business Days
Singapore		2-4 Business Days
Oman		9-11 Business Days
Macao Special Administrative Region		3-5 Business Days
Pakistan		15-17 Business Days
Bahrain		9-11 Business Days
Kazakhstan		11-23 Business Days
Kyrgyzstan		11-30 Business Days
Cambodia		11-23 Business Days
Laos		11-23 Business Days
Myanmar		10-15 Business Days
Taiwan Region of China		3-4 Business Days
Thailand		8-10 Business Days
Turkmenistan		10-20 Business Days
Hong Kong Special Administrative Region		6-8 Business Days
India		8-10 Business Days
Indonesia		10-13 Business Days
Vietnam		8-10 Business Days

Reminder for Saudi Arabian clients: for faster delivery of your package, please enter your SHORT ADDRESS during checkout.

 

Oceania

Destination	Expedited Delivery	Standard Delivery
Australia		4-6 Business Days
New Zealand		4-6 Business Days

 

Africa

Destination	Expedited Delivery	Standard Delivery
Angola		11-23 Business Days
Ghana		13-16 Business Days
Kenya		13-16 Business Days
Nigeria		13-16 Business Days
Uganda		13-16 Business Days
Egypt		12-14 Business Days
Rwanda		9-13 Business Days
South Africa		10-12 Business Days
Tanzania		10-12 Business Days

 

Failed Delivery Situation

Please note that there are some restrictions such that our carriers can't ensure safe delivery to certain addresses (and we understand that there's nothing worse than a lost package). So please be sure to provide your address with specific details such as street number/building number if you have one.

• We are not responsible for any failed delivery attempt caused by negligent behaviors of customers. Negligence includes, but is not limited to, incorrect information provided for delivery, such as order address/contact number/consignee's name. In this case, we are unable to file a refund for you.
• If you find that your order information is wrong,or you need to cancel your order, please contact us as soon as possible before the order is shipped out at PRI@jardinvue.com with your order number and relevant information. All such requests will be prioritized to help prevent orders from being shipped before your request is processed.