Returns & Exchanges

General Terms

For all situations including that the outfits don't fit, jardinvue will gladly accept returns or exchanges of new, unworn, unwashed, and unaltered merchandise with all original internal garment tags days within 28 days of the delivery of your items.
There is a removable padding in all swimwear to protect you. For hygienic reasons, swimwear with no hygienic padding is unable to be returned.

For products within the delivery time, if there is no quality and size problems, only exchange service is accepted. You need to return the product, and we will exchange the product for you free of charge for only one time. The price of the exchange product can not be higher than 110% of the original product.

 

Please do not return the package to the address on the waybill, that is not the return address. Otherwise no refund will be given!

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.


It's important to note that shipping costs are not covered by jardinvue when sent back, and we are unable to provide shipping labels.


When we receive your returned items and determine that they are in returnable condition (new, unworn, unwashed, and unaltered merchandise with all original internal garment tags), refunds or exchanges will begin.


For products with quality problems, we will take a full refund/partial refund, if you don't want to send it back and get a refund, you may need to provide us with a picture of the product to get a refund.

Refunds

Refunds are usually returned within 7 days via the original method of payment(requests for refunds to other credit cards/accounts for any reason will not be accepted), or even within 24 hours if you paid via PayPal. If the returns are not caused by our fault(quality problem, color difference, wrong shipment), we will not refund the postage.

Exchanges

Each product can be exchanged once. If you want to change to a more expensive product, you need to pay the difference. If the replacement is less expensive than the original, we’ll refund the difference back to you(in case of quality problems with the clothes).