OVERVIEW

1. Return, exchange, or refund requests must be submitted within 14 days of delivery. Requests submitted after this period will not be accepted.
2. Returned or exchanged items must be unworn, unwashed, and in their original condition, with all original tags attached.
3. Final Sale items, accessories (such as earrings and necklaces) are not eligible for return or exchange.
4. Please do not send returns to the billing address or sender's address shown on the package. Returns must be sent to the return address we provide. Otherwise no refund will be given!
5. For orders containing multiple items shipped separately, we recommend waiting until you have received all items before submitting a return or exchange request. The return period is calculated from the delivery date of the final package.
6. For items with quality issues, please contact us first and provide clear photos. Depending on the situation, we may offer a free replacement, full refund, or partial refund.

 

ABOUT RETURNS

How to make a return?

Step 1: Contact Us

Contact us via email, Instagram, or Facebook and provide your order number, the email address used to place the order, the product name/SKU, relevant photos, and the reason for your return.

Step 2:  Receive Return Instructions

After reviewing your request, we will provide the appropriate solution and, when applicable, the authorized return address or return instructions.

Step 3: Send Your Return

Please send the package only to the return address we provide. Do not send it to the sender's address shown on the original package. Otherwise no refund will be given!

Step 4: Inspection & Refund

Once we receive your returned package, our warehouse will inspect the items. Please allow 10–14 business days for inspection and refund processing.

 

ABOUT EXCHANGES

How to make an exchange?

• For eligible countries where return labels are available, we offer a complimentary exchange service.
• For countries where return labels are unavailable, we may also offer a free replacement depending on the circumstances.

Exchange eligibility and shipping arrangements may vary depending on the reason for the exchange and the destination country.

 

OTHER IMPORTANT NOTES

• About Disputes & Chargebacks

  If you have any concerns about your order or refund, please contact us instead of initiating a dispute or chargeback directly.

  Resolving a dispute can take up to 2 months and may delay or interrupt the refund process.

 

• Who Is Responsible for Return Costs?

  Return shipping costs are generally the customer's responsibility for reasons such as size issues, change of mind, or no longer wanting the item.

  If the item has a confirmed issue, such as a quality problem, an incorrect item, or damage, we may provide a free replacement or refund depending on the circumstances.

  If the return is related to a logistics issue, we may provide a shipping credit or waive the applicable return cost, depending on the circumstances.

  Return shipping responsibility is determined based on the specific circumstances of each case.

 

• Non-Defect Clarification

  The following conditions are not considered defects:

  1. Loose threads, raw edges, or differences in fabric texture.

  2. Slight color variations due to lighting, photography, or individual screen settings.

  3. Minor measurement differences caused by design, workmanship, and measuring methods.
     (All measurements are taken manually, slight variations are normal.)

  4. Damage or changes caused by wear, washing, improper care, alterations, or misuse.

  5. Personal preference regarding style, fit, comfort, or appearance, when the item matches the product description and is otherwise in normal condition.

 

• Refund Timeline / Refund Method

  Refunds are normally issued to the original payment method. You will receive a refund confirmation once we process your refund.

  Refund timeframes are as follows:

  Payment Method	Refund Processing Time
  Apple pay	3-7 Business Days
  Credit card	5-10 Business Days
  Google pay	1-5 Business Days
  iDEALWero	3-7 Business Days
  Blik	1-5 Business Days
  Przelewy24	1-5 Business Days
  Bancontact	1-5 Business Days

  Please note that the actual time for the refund to appear in your account depends on the processing time of your card issuer or financial institution. Credit card refunds may also be affected by your billing cycle.

 

• Refused Packages

  If your package has already been shipped but you no longer wish to receive it, please do not refuse the delivery.

  A refused package may be held by the local carrier or returned through the carrier's return process, and this may delay your refund.

  Please accept the package first and contact us to request a return. We will provide the appropriate return instructions.